Ra888 is committed to protecting the privacy of every user. Learn how we collect, store, use, and safeguard your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This policy outlines your rights and how ra888 protects your privacy in compliance with Malaysian law.
Ra888 collects your personal information solely to provide a safe, regulated, and legally compliant gaming platform in Malaysia. We only collect data that is strictly necessary for the platform to operate properly.
Information you provide directly:
KYC supporting documents:
Information collected automatically: When you use the ra888 platform, our systems also record technical information such as your IP address, device type, operating system, web browser, as well as your game session data and financial transaction records.
Important note: ra888 will never ask for your password, PIN, or full credit/debit card details via email, SMS, or live chat. If you receive such a request, contact our support team immediately as it may be a fraud attempt.
Your personal data is collected through transparent channels, and you are informed before any collection takes place. ra888 does not collect data silently or without your knowledge.
| Collection Channels | Data Type | Collection Time |
|---|---|---|
| Account registration form | Name, email, phone number, date of birth | During new account registration |
| KYC verification process | Identity document, proof of address, selfie | Before your first withdrawal or when requested |
| Financial transactions | Banking information, deposit & withdrawal history | Every transaction made |
| Platform activity | Game logs, session duration, devices used | Throughout your use of the platform |
| Cookies and web technologies | IP address, browser data, user preferences | While browsing the ra888 website |
| Support communications | Live chat conversation content, support emails | When contacting the support team |
Third-party cookies: The ra888 platform may use analytical cookies from approved service providers to help us understand usage patterns and improve the user experience. You can manage cookie settings through your web browser at any time.
Every piece of data we collect has a clear and legitimate purpose. ra888 does not use your data for purposes unrelated to platform operations or that have not been disclosed to you.
Primary purpose of data use:
Unsubscribe from marketing communications: You may withdraw consent to receive marketing communications at any time by updating your account settings or contacting the ra888 support team. Withdrawing marketing consent will not affect your account operations.
Ra888 does not sell, rent, or disclose your personal information to any third party for marketing purposes without your explicit consent. Data sharing only occurs in limited and necessary situations.
Parties that may receive your data:
Warning: All third parties that receive ra888 user data are required to sign a data processing agreement compliant with PDPA 2010. They are prohibited from using that data for any purpose outside the scope of services provided to ra888.
Protecting your personal data from unauthorized access, loss, or misuse is ra888's top priority. We continuously invest in the latest cybersecurity infrastructure to ensure your data is always kept safe.
Security measures we have in place:
User responsibilities: While ra888 takes every reasonable step to protect your data, you are also responsible for keeping your account password confidential. Do not share your login credentials with anyone, including anyone claiming to be ra888 staff.
The ra888 website uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance security, and deliver a more personalized experience to each user.
Types of cookies used:
You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect your ability to log in or use certain features on the ra888 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by ra888. We respect and facilitate the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or outdated, you have the right to request a correction through your account settings or our support team.
You may request deletion of your account and personal data, subject to applicable legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time, without conditions.
You may request your data in a structured, machine-readable format for transfer to another service provider.
In certain circumstances, you may request that ra888 restrict how your data is processed while a dispute is being resolved.
To exercise any of the rights above, contact the ra888 data protection team by email at [email protected] or via live chat on the platform. We will verify your identity before processing any data-related request.
Ra888 retains your personal data only for as long as necessary for the stated purposes or as required by Malaysian law. When data is no longer needed, it will be securely deleted or anonymised.
Data retention period:
Once the retention period expires, your data will be permanently deleted from ra888 servers or anonymised so it can no longer be linked to you personally. The deletion process follows strict security procedures to ensure data cannot be recovered.
The ra888 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Every account registration requires age verification, and users found to be under 18 will be denied registration or have their account closed immediately. If you believe a minor has registered on the ra888 platform without authorisation, please contact us right away and we will take corrective action within 48 hours.
Child protection: Parents and guardians who discover that a minor has accessed the ra888 platform should contact our support team immediately at [email protected]. The account in question will be reviewed and handled in accordance with our child protection procedures.
Ra888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform improvements. All changes take effect upon publication of the updated version on this page.
For significant changes that directly affect your rights, ra888 will provide at least 14 days' advance notice before the changes take effect, via your registered email or an in-platform notification. Continued use of the platform after the effective date of any change constitutes your acceptance of the updated terms.
We encourage you to review this page periodically so you are always aware of how ra888 protects your privacy. The "Last Updated" date at the top of this page will always reflect the latest version of this policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how ra888 handles your personal data, our team is ready to assist you.
Available 24/7 within the ra888 platform
Within 24–48 business hours
We don't just comply with the law — we go beyond the minimum requirements to ensure your privacy is genuinely protected.
Your data is protected with 256-bit SSL encryption and AES-256 for data at rest — the same standard used by leading banking institutions in Malaysia and worldwide.
The ra888 KYC process ensures every account belongs to a verified, legitimate user. This protects you from identity misuse and keeps your funds safe at all times.
Ra888 has never and will never sell, rent, or disclose your personal data to advertisers or data brokers. Your data belongs to you entirely.
Every data handling process at ra888 is designed and reviewed to comply with Malaysia's Personal Data Protection Act 2010, giving you strong legal protection.
Ra888's cyber threat monitoring system operates 24 hours a day, 7 days a week to detect and neutralise any unauthorised access attempts before they affect your account.
Ra888's security infrastructure is reviewed by independent audit firms on a regular basis. Audit findings are used for continuous improvement to ensure our protection standards remain in line with industry best practices.